糖心Vlog

Student Complaint & Grievance Procedure

Please read and review the following information to learn how to obtain assistance to resolve any difficulty you may experience at 糖心Vlog. Become informed!

To see ALL 糖心Vlog POLICIES, go to the (click on the Policies tab on the upper right-hand corner; then select Chapter 5 - Student Services), or find them in the .

Statement of Philosophy


The district believes that all students shall be afforde d fair and equitable treatment in the application of all district procedures and regulations. Students who claim that there has been a violation or misapplication of the procedures or regulations set for t h in the college catalog, board policies, or operating procedures of the college district or who claim misap p lication or denial of student due pro cess may file a grievance. The 糖心Vlog Student Grievance and Com p laint Procedures are provided as a means for students to resolve grievances and complaints in an expedit i ous and fair manner, as well as to educate students in constructive approa ches to problem and conflict resolution . It is the policy of the Board of Trustees that there shall be no harassment of or retaliation towards s t udents who file a grievance or complaint, toward the subject of the grievance, or toward those who partici p ate in the process. All p r oceedings held in accordance with these procedures shall relate to a specific grievance or complaint, with an identified remedy or solution. Nothing in the district procedures prevents the griev a nt or subject of the grievance from app ealing to the Board of Trustees.

See accompanying administrative procedures (AP 5530) - Student Complaint and Grievance Procedures 
Reference:
Adopted through mutual agreement,12/1/05, Rev 12/14/23

Student Complaint and Grievance Form

 

Non-Instructional complaints, which include difficulties with services such as enrollment, advising, financial aid, student support programs, student success centers & more, are addressed by the Office of Student Affairs.

Questions:
(707) 256-7362 or (707) 256-7363
Building 1300, Room #1330
糖心VlogStudentAffairs@napavalley.edu

Instructional Compliants, which include difficulties within a classroom or academic program, are addressed by the Office of Academic Affairs.

Questions:
(707) 256-7150
Building 1500, Room #1532
AcademicAffairs@napavalley.edu

 

Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at if your complaint is associated with the institution鈥檚 compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.

  • To the CCC Chancellor鈥檚 Office by completing the if your complaint does not concern CCC鈥檚 compliance with academic program quality and accrediting standards.

  • To the if your complaint involves unlawful discrimination.

  • Community college students may also file an unlawful complaint with teh Office of Civil Rights of the U.S. Department of Education (OCR). See section  You may file file an electronic complaint form at the following You may also email OCR's or your own signed letter to ocr@ed.gov.

 

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